FAQ

❓ Frequently Asked Questions (FAQ)

Here you will find answers to the most common questions about the VIEILLERIE shop. If you cannot find your answer, please do not hesitate to contact us.

🏺 Are the items authentic?

Yes. All items offered on VIEILLERIE are carefully selected for their authenticity, quality, and history. Any signs of age are part of their charm.

🧾 Are the items new?

No. VIEILLERIE exclusively offers antique, vintage, or collectible items. Each product page describes the item's condition precisely.

📦 What are the delivery times?

Orders are prepared within 1 to 5 business days. Delivery times then depend on the carrier and the destination.

🔎 Can I track my order?

Yes. A tracking number is sent to you by email as soon as your order is shipped.

🔒 Are payments secure?

Yes. All payments are 100% secure through the payment solutions provided by Shopify.

🔁 Can I return an item?

Yes. In accordance with applicable regulations, you have a 14-day period after receipt to exercise your right of withdrawal, subject to the conditions provided by law.

💰 When will I be refunded?

The refund is processed within the timeframes stipulated by applicable regulations after receipt of the returned product or, in certain cases, after receipt of proof of shipment.

🧸 Why do some items show signs of wear?

Antique items have a past. Traces of time, patina, small marks, or signs of use bear witness to their history and may be an integral part of their character. Their condition is stated as precisely as possible in each product page.

📞 How can I contact customer service?

You can contact us via the contact form or by email.

⏱️ We generally respond within 24 to 48 business hours.

🤝 Our commitment

  • Carefully selected antique and collectible items

  • Transparent and detailed descriptions

  • Secure payment

  • Careful, tracked delivery

  • Attentive customer service

Thank you for your trust,

The VIEILLERIE team